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Draft Document

Terms of Service (Draft)

This Document Is Not Yet in Effect

This page sets out the structure of the final document and the matters each section will address. It contains no binding terms. The final text will be prepared and approved by Suburban Cloud's legal counsel and published on this page. Enquiries may be directed to support@suburbancloud.ng.

The final Terms of Service will govern the use of the Suburban Cloud website, console, API and services. The sections below set out the structure that legal counsel has been asked to complete.

1.Parties and Acceptance

This section will address:

  • Contracting entity and customer
  • How the terms are accepted
  • Authority to bind an organisation

2.Definitions

This section will address:

  • Defined terms, including services, customer data, console, API and order

3.Accounts and Eligibility

This section will address:

  • Account registration and verification (KYC)
  • Credential security and two-factor authentication responsibilities
  • Organisation and team member access

4.The Services

This section will address:

  • Description of the services, including features offered in preview
  • Changes to and discontinuation of services

5.Acceptable Use

This section will address:

  • Prohibited content and activities
  • Abuse handling, suspension and termination

6.Fees, Billing and Payment

This section will address:

  • Naira pricing, prepaid balance and invoicing
  • Hourly metering and taxes
  • Late payment, suspension and refunds

7.Customer Data and Data Protection

This section will address:

  • Ownership of customer data
  • Data residency commitments
  • Data processing terms under the NDPA 2023

8.Security and Shared Responsibility

This section will address:

  • What Suburban secures and what the customer secures
  • Incident notification

9.Service Levels and Support

This section will address:

  • Reference to any SLA document and service credits
  • Support channels and scope

10.Intellectual Property

This section will address:

  • Suburban platform IP
  • Licence of customer content for the purpose of operating the services
  • Feedback

11.Third-Party Software and Domains

This section will address:

  • Open-source and third-party images
  • Domain registration rules (NiRA and other registries)

12.Warranties, Liability and Indemnities

This section will address:

  • Disclaimers
  • Limitation of liability
  • Mutual indemnities

13.Term, Suspension and Termination

This section will address:

  • Termination rights
  • Data export and deletion after termination

14.Governing Law and Disputes

This section will address:

  • Governing law (Nigeria)
  • Dispute resolution forum

15.General

This section will address:

  • Changes to the terms and notice
  • Assignment, force majeure, notices, entire agreement

Related document: Privacy Policy (Draft)